Monday, August 4, 2014

Manage for Perfection

perfectionThe final principle is to manage toward perfection. Here we can integrate both the prior four principles addressed as well as the concept of Six Sigma. Six Sigma refers to defects. A defect in your practice could be a medication error, the wrong size of gloves in the exam room, or something like that that is not correct.

To strive for perfection is to smooth out the flow and eliminate any defects that you may have.

As mentioned in the previous blog, you will have many days that are not efficient and you may get frustrated. You may want to stop reading this blog since it seems ideal and is not realistic. I hope you will stick with it. Your goal has been to improve patient care in any way possible. These tools discussed and more tools to follow will help. In addition, we will shift to more practical applications, experiences that the author has had as well as those from others who are willing to share with you what works.

The ideal of managing for perfection is a life long goal, where perfection may never be achieved. This does not mean that you should not try.

You may have heard of such programs as “Zero Defects” which is basically a goal. The term six sigma refers to 3.4 errors per million parts, works for manufacturing but not for the medical practice. Again, a worthwhile goal.

The main point is that we always strive for perfection; continuous process improvement is the stepping stone concept that we need to follow. This means to identify the one thing that causes the most problems, work to fix it, move on to the next or continue fixing the same problem with the next phase.

The expected benefits from applying these principles and the use of the many tools to follow include:
  • Increased patient satisfaction
  • Increased bottom line
  • Increased provider satisfaction
  • Increased employee satisfaction
  • Increased patient volume or improved approaches to managing patients
  • And more . . . . . 
As you continue to follow this blog and we hope you do, you will learn more about the ways to make your practice more efficient. This is the Lean way. To make your practice more effective. This is the Six Sigma way.

Please feel free to let us know what you would like to learn more about and we will incorporate your thoughts into future posts.

photo credit: via photopin cc

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